This section provides an overview of the changes made since the June 19, 2022 version of the policy was published.
- We have removed reference to products that are no longer available to customers
- We have updated the list of our third party providers of analytics tools
- We have added the explicit reference to call recordings for training and quality purposes
- We have updated contact points to ensure these all link to the latest Customer Support channels
- We have consolidated the process for how customers can opt out of receiving promotional messages
- We have centralized our international phone numbers available for contacting us regarding data deletion requests
Personal Information Collected
Our Services include networking and database services. We collect and use your personal information in the course of providing our Services. “Personal Information” is information relating to a person who is identified in that data or who is, together with other data, identifiable. This may include name, title, occupation, postal or physical address, telephone number, e-mail address, government identifiers, and other information required to carry out a transaction, provide a service or deliver a product you have requested. You understand that by using our Services you are choosing to provide personal and/or sensitive/special categories of information about yourself and your work experience and that personal information you provide may be included in profiles. We may also collect information about you from third-party service providers and the social networks you connect to. The sources of the personal information we collect are you, and other third-parties engaged by you, and public sources such as social media. More Info
Tracking Technologies (Cookies, etc.)
We use tracking technologies to automatically collect information from you on our Services relating to your use of our Services. If you access our Services through a mobile device, we might also collect additional information such as a unique device identifier and location information. When you use our Services, other parties such as third-party advertising partners and analytics providers may also collect information about your online activity.
If you are concerned about having cookies on your computer, you can typically set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of our Services may not operate correctly. For more information, see www.allaboutcookies.org. More Info
Use and Sharing of Information
We use your personal information to provide our Services to you and to manage and operate our website. We may transfer such Personal Information to our parent company in the US and to third-parties engaged by us in the US or other jurisdictions outside Europe/the UK (if you are based in Europe/the UK) or otherwise outside your country of residence where data protection laws may be of a lower standard compared to your own country’s data protection laws. We use your personal information for the following key purposes:
To contact you: Subject to applicable law, we or our third-party service and business providers may send you communications. Such communications are designed to make your experience of our Services more efficient and may include, but are not limited to: notifications about our Services and other communications (including important news that could affect your relationship with us), communications about promotions and our mobile application features. Where required under applicable data privacy laws, we will not send you marketing communications without your prior consent;
- for legal purposes: we may use and share personal information for legal purposes, including financial, regulatory, tax and other legal obligations and to respond to governmental or regulatory requests or subpoenas or for litigation purposes;
- for our legitimate business interests and those of a third party: we may use your personal information to manage our legal, regulatory, financial and business requirements, including obtaining legal advice, in the course of disputes and litigation, internal and/or regulatory investigations;
- for our business purposes: we may use your personal information to help us efficiently operate the Services, to count and recognize visitors to the website, to enable certain features on the website and for other purposes related to managing our business;
- for other purposes: subject to applicable law, we may use your personal information for additional purposes in connection with the Services, where you have provided your prior consent.
We may use and share information we collect from you to operate, improve, and personalize our Services. Your personal information may also be shared with marketing partners, affiliated companies, our service providers, mobile carriers, social networks, legal and law enforcement, and others if there is a change of control. Certain personal information entered in your Account may be displayed on your Profile. More Info
Your European Privacy Rights
The European Data Privacy Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the European Data Privacy Laws. If you would like to request a copy of your personal information being held by us, or request that it is deleted or to update and/or correct your personal information or request that we provide a copy to another data controller of your personal information that you have provided to us, please contact us. We will need enough information to ascertain your identity as well as the nature of your request. We will aim to respond to your request within one calendar month of receipt of the request. Where we were unable to do so within the calendar month, we will notify you of the soonest practicable time within which we can respond to your request. There are certain exemptions and restrictions of these rights under the European Data Privacy Laws that enable personal information to be retained, processed or withheld from access and we will inform you of these if applicable.
Your California Privacy Rights
If you are a California resident, you have additional rights. More Info
Your Choices and Opt-Out
If you want to update your personal information or no longer want our Services, you may access your account and make the changes desired or you may contact us through our online form. You may opt-out of receiving promotional communications from us. More Info
Effective Date: July 19, 2022
1. ACCEPTANCE OF POLICY
Notice About Minors
The Services are directed to a general audience; they are not directed to children under the age of 13. We restrict registration for all our Services to individuals age 18 and above (or the age of majority, as determined by the laws of the state in which you reside, whichever is older). If you are under 18 years old (“Minor”), you must have an Authorized Representative register on your behalf. Only Authorized Representatives may create accounts, maintain Account Profiles, and utilize the Services on behalf of Minors. We do not knowingly collect personal information from individuals under 18 years of age. If you become aware that anyone under 18 has provided us with personal information, please contact us as set forth in Section 9, Contacting Us. If we obtain actual knowledge that we have received information from someone under 18, we will take steps to block that child from accessing our Services and remove that user’s personal information from our systems. Under applicable European Data Privacy Laws, children ages 13 to 16 may provide valid consent to process their personal information. Where consent is required under such European Data Privacy Laws, you have the obligation to provide to us evidence of such consent or, as required under the European Data Privacy Laws, the authorization of the holder of parental responsibility for the child. We may refuse to process, or to continue to process, the child’s personal information until we receive this evidence of consent or authorization.
Notice to Authorized Representatives
3. INFORMATION WE COLLECT
Profile Data received from you:
When you contact us or sign up to the Services and create your individual profile (Profile), you may provide us with Personal Information. The information captured is determined by the Customer. This includes your name, contact details (such as e-mail, phone and address), login details (e-mail address and passwords which are automatically hashed), as well as any other data you choose to provide when you use our Services, contact us, or interact with others via our Services. You may also provide us with your profile photo, age, gender, location, personalized video, time-zone, skills, device, general location, and activity logs and data; as well as your preferences, characteristics and objectives for using the Services, dependent on the specific production you are signing up to (collectively, “Profile Data”).
Submitting data to a Customer as part of your application
Data received from other third parties
We may receive Personal Data concerning you as an employee of our Customer from other sources. For example, we may receive your contact and professional details (e.g., your name, company, position, contact details and professional experience, preferences and interests) from our business partners or service providers, and through the use of tools and channels commonly used for connecting between companies and individuals in order to explore potential business and employment opportunities.
Promotions and Surveys
If you participate in a promotion, the information collected may be used as set forth in the official rules to notify the winners, award prizes and file winners’ information as required by law. If you participate in a survey, the information we collect from you may be used for the purposes of the survey. Participation in a promotion or survey is voluntary.
Mobile Device Information
If you access our Services through a mobile device, we may collect additional information from you such as your unique device identifier, IP address, language, device’s operating system, and regional location. We may use this data internally or in conjunction with our third-party service providers or platforms to customize your experience and provide offers that may be relevant to you. Depending on the platform you use to access our Services (e.g., iOS, Android, or Windows Phone), you may be able to control whether we collect location data by adjusting the privacy settings on your wireless device. Please be advised that some features will not be available if you choose to disable the collection of location data. Information obtained from your mobile device in connection with any text or push notification services may include your cell phone number, your carrier’s name, the date, time and content of your messages and other information you provide to us as part of these Services.
4. INFORMATION COLLECTED THROUGH TRACKING TECHNOLOGIES
Third-Party Tracking and Usage Data
Third Party Providers of Analytics Tools
The following is a non-exclusive list of third parties we have chosen to provide us information, reports, and analysis on the usage and browsing patterns of users of the Services. Included are links to their privacy policies and, if applicable, opt-out options to enable you to opt-out of their respective programs.
Interacting with or Viewing Third-Party Content or Advertisements
In Canada, please visit: http://youradchoices.ca/choices/
In the EU, please visit: http://www.youronlinechoices.eu/
EXAMPLES OF TRACKING TOOLS
Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our web pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes including, without limitation, to count visitors to our Services, to monitor how users navigate the Services, to count how many sent e-mails were actually opened, or to count how many particular articles or links were actually viewed.
An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code downloads temporarily onto the device you use to access Services from our web server or third-party service provider. It is active only while you are connected to the Services, and is deactivated or deleted after that.
We may use HTML5 in some of our Services, including in our mobile website. HTML5 has browser web storage that does not rely on traditional browser cookies. Like Flash cookies, HTML5 cookies are not stored in a browser “cookies” file and, like Flash cookies, can be used to track users across websites. To our knowledge, there is currently no known way for a user of a mobile device to remove HTML5 tracking and storage.
E-tags, Cache Browsers, and Web Logs
Like most standard website servers, we log IP addresses (a unique number assigned to every computer on the Internet) and device identifier to improve security, analyze trends, and administer the Services. We may track your movement within the Services, the pages from which you were referred, access times, and browser types. This information may include the browser you are using, the Internet address from which you linked to our Services, the operating system of your computer, the unique IP address of the computer or device identifier of the mobile device that you used to access our Services, and usage and browsing habits. We use this information in the aggregate to gauge the effectiveness, usage, and popularity of our Services, track information for statistical purposes, help diagnose and troubleshoot server malfunctions, analyze trends, track user movement in the aggregate, and gather broad demographic information. We may also use individual information we collect through web logs to send you targeted offers and other communications.
5. HOW WE USE AND SHARE YOUR INFORMATION
How We Process Database Information About You
We have the right, but not the obligation, to monitor any activity and content associated with the database or other Services. We reserve the right to take action in connection with any content or action we deem to be inappropriate. Please review our Terms for more information regarding your appropriate use of the Services. We use your personal information for the following key purposes:
To contact you: Subject to applicable law, we or our third-party service and business providers may send you communications. Such communications are designed to make your experience of our Services more efficient and may include, but are not limited to notifications about our Services and other communications (including important news that could affect your relationship with us) and communications about promotions and our mobile application features. Where required under applicable data privacy laws, we will not send you marketing communications without your prior consent.
- For legal purposes: We may use and share personal information for legal purposes, including financial, regulatory, tax and other legal obligations, and to respond to governmental or regulatory requests or subpoenas or for litigation purposes.
- For our legitimate business interests and those of a third party: We may use your personal information to manage our legal, regulatory, financial and business requirements, including obtaining legal advice, in the course of disputes and litigation, internal and/or regulatory investigations.
- For our business purposes: We may use your personal information to help us efficiently operate the Services, to count and recognize visitors to the website, to enable certain features on the website and for other purposes related to managing our business.
- For other purposes: Subject to applicable law, we may use your personal information for additional purposes in connection with the Services, where you have provided your prior consent.
Authorized Service Providers
Sharing with Affiliates and Marketing Partners
We will use your personal information for marketing communications with your consent or where we otherwise have legitimate interests to send you these marketing communications. We may share your personal information and other information we collect from you with our affiliated companies and marketing partners to send you messages about new products, enhancements, special offers and other promotional messages. You may opt-out of receiving any promotional messages from our marketing partners or us by following the instructions in Section 7, Choice and Opt-Outs.
Connecting with Social Networks
Aggregate and Analyze Information
Transactional Communications with You and Permitted Third Parties
Call recordings for training and quality purposes
When communicating with you via telephone, calls may be recorded for training and quality purposes and stored in accordance with our retention policy. We will inform you when a call is being recorded for these purposes.
Our application Services may include a function that allows us to use push notifications to send you updates, communications, and other messages about the Services. We do not send promotional messages about other products or services through these push notifications. Typically, you can control push notifications through the settings and/or privacy functions on your mobile device.
Legal Matters; Safety
Sale or Transfer of Business or Assets
Our users’ personal information may be one of the assets sold, transferred, or merged if CN or an affiliated company, brand or business is sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, or in the event of an insolvency, bankruptcy or receivership. We may also disclose information about our users in connection with a commercial transaction where we, or any one of our businesses, is seeking financing, investment, support or funding.
6. ACCESSING AND CHANGING YOUR PERSONAL INFORMATION
Updating/Changing Your Account Profile Information
Customers and Applicants can review and change personal information at any time by logging into their account or by by contacting us through our online form. If for any reason you are concerned that any personal information you provided to us is not correct and you cannot change it by accessing your Account, please contact us through our online form. You should promptly update your personal information if it changes or becomes inaccurate.
7. CHOICE AND OPT-OUTS
Information Sharing with Others
As outlined in Section 5, How We Use and Share Your Information, Profiles are subject to redistribution by Industry Professionals that have access to the information. We have no control over how Industry Professionals may use the Profileor any of the information contained in it. If you do not want your information to be subject to public distribution prospectively, you must cancel your account. Please be aware that any information posted prior to deactivation or cancelation may become public information and we cannot guarantee its removal from our and third-party computer systems. We do not control or assume any responsibility for the information you provide in connection with the Services.
Canceling Your Account
If you wish to cancel your account during your subscription term please contact us at https://support.castingnetworks.com/hc/en-us/requests/new.
While you are an active member, you may not opt-out of transactional messages regarding your registered account and transactions; however, you may opt-out of receiving such messages via text or SMS. To opt-out of receiving transactional text messages, log into your account, click on Profile and, under the “Text Messages” section, uncheck those texts you no longer wish to receive.
Opting Out of Promotional Messages
Promotional Messages From Us
We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We may choose to send promotional email messages to you. Where required under applicable law, we will only send you marketing emails where you consent to receive such communications from us. Regardless of your location, if at any time you determine that you no longer wish to receive such messages, you may opt-out by clicking the unsubscribe link included at the bottom of each email we send. Opt-out requests may take up to 10 days to process.
Promotional Messages From Our Marketing Partners
With your consent where required by law, we may also allow our trusted marketing partners to send marketing emails to you. Regardless of your location, if at any time you determine that you no longer wish to receive such messages, you may opt-out by clicking the unsubscribe link included at the bottom of each email we send. Opt-out requests may take up to 10 days to process.
Timing and Third Parties
We will endeavor to comply with your requests as soon as reasonably possible, but changes requested of us may not be effective immediately. We are not responsible, unless required by law, to inform third parties with whom we have already shared your information of any changes requested pursuant to this section. Nor are we responsible for removing information or causing information to be removed from the databases or records of such entities.
8. IMPORTANT DISCLOSURES
CN uses a third party to process its credit card payment transactions. When you place an order for a paid service at CN, your credit card information is protected through the use of encryption, such as the Secure Socket Layer (“SSL”) protocol. We also implement security measures to protect against the loss, misuse and alteration of the information under our control. However, no security system is 100% secure. Accordingly, we cannot guarantee the security of any information provided to us in connection with the information that we collect.
Data Controller and Data Processor
Casting Networks are the Controller of our Visitors’ and Customers’ Personal Information; we are the Processor of any Personal Information contained in Customer Data, and of Applicant Data processed on behalf of our Customer.
Certain data protection laws and regulations, such as the GDPR, typically distinguish between two main roles for parties processing Personal Information : the “Data Controller” (under the CCPA the “business”), who determines the purposes and means of processing; and the “Data Processor” (under the CCPA the “service provider”, who processes the data on behalf of the Data Controller. Below we explain how these roles apply to our Services, to the extent that such laws and regulations apply.
If any of our Users or Applicants upload or submit Customer Data or other content to our Services which includes Personal Information (e.g., by submitting their colleagues’ or team members’ contact details to one of their Profiles), such data will only be processed by Casting Networks on behalf of our Customer, which is the Controller of the respective Account, along with all other Applicant Data and User processed on such Customer’s behalf.
In such instances, our Customer shall be deemed the “Data Controller” of such data, and Casting Networks will process such data on the Customer’s behalf, as its “Data Processor”, in accordance with its reasonable instructions, subject to our Terms, our Data Processing Agreement with such Customer (to the extent applicable) and other commercial agreements. Cast It Reach’s Service Providers shall act as designated Sub-Processors in these instances. The Customer will be responsible for meeting any legal requirements applicable to Data Controllers (such as establishing a legal basis for processing and responding to Data Subject Rights requests concerning the data they control).
Your California Privacy Rights
California Civil Code Section 1798.83, known as the “Shine the Light” law, permits California residents to request and obtain a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. To make this request, or for other questions, please contact us as designated in Section 9, below.
If you are a California resident, California law provides you with the following additional rights with respect to your personal information, subject to certain limitations:
- The right to know what categories or specific pieces of personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may contact us by phone using the contact details below, by submitting a request through our online form or via mail at Casting Networks, LLC, Attn: Consumer Services, 3250 Wilshire Blvd. Ste. 1800, Los Angeles, CA 90010, USA. You also may designate an authorized agent to make a request for access on your behalf.
- The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may contact us by phone using the contact details below, by submitting a request through our online form or via mail at Casting Networks, LLC, Attn: Consumer Services, 3250 Wilshire Blvd. Ste. 1800, Los Angeles, CA 90010, USA. You also may designate an authorized agent to make a request for deletion on your behalf.
Contacting us via phone:
- If you are based in the US, please call +1 (213) 616-9221
- If you are based in Australia, please call +61 02 8061 6851
- If you are based in the UK, please call +44 (0) 203 384 8536
- If you are based in Canada, please call +1 (236) 317 1428
When you exercise these rights and submit a request to us, we will verify your identity by asking you for your email address, telephone number, or other information about you. We also may use a third party verification provider to verify your identity.
Your European Privacy Rights
The European Data Privacy Laws give you certain additional rights regarding information held about you. Your right of access can be exercised in accordance with the European Data Privacy Laws. If you would like to request a copy of your personal information being held by us, or request that it be deleted or to update and/or correct your personal information or request that we provide a copy to another data controller of your personal information that you have provided to us, please contact us. We will need enough information to ascertain your identity as well as the nature of your request. We will aim to respond to your request within one calendar month of receipt of the request. Where we were unable to do so within the calendar month, we will notify you of the soonest practicable time within which we can respond to your request. There are certain exemptions and restrictions of these rights under the European Data Privacy Laws that enable personal information to be retained, processed or withheld from access, and we will inform you of these if applicable.
Storage and Retention
Jurisdiction and Cross-Border Issues
By using our Services and submitting any personal information, you consent to the transfer of personal information to other countries, which may provide a level of data security different from your country of residence. You are also consenting to the application of United States law in all matters concerning the Services. In accordance with the European Data Privacy Laws, the personal information that we collect from you may be transferred to, and stored at, a destination outside the UK/European Economic Area (“EEA”) and processed by our staff or suppliers operating in the United States and India, both of which have less stringent data protection laws compared to the UK/EEA. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services including photo processing. By submitting your personal data, you agree to this transfer, storing or processing of your personal information. Where appropriate, we use the standard contractual clauses in the form approved by the European Commission to protect your personal information when it is transferred outside the UK/EEA.
No Rights of Third Parties
9. CONTACTING US
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